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FAQ - Ranger Mods is now TUS Offroad

 

Why was Ranger Mods acquired by TUS & TR PTY LTD and why is it being rebranded to TUS Offroad?


Ranger Mods was acquired by TUS & TR PTY LTD to combine the strengths of both brands and expand their market reach. Rebranding to TUS Offroad enables a focus beyond just Ford Ranger / Everest / Raptor and serves a broader range of 4x4 vehicles, bringing our expertise to a larger customer base. This strategic move aims to provide customers with a wider selection of parts and accessories and enhanced service offerings.

 

What changes will current Ranger Mods customers see after the acquisition and rebranding?


Current Ranger Mods customers will now access a larger range of products through the TUS Offroad brand. The website has transitioned from www.rangermods.com.au to www.tusoffroad.com.au, where customers can continue placing orders, access support, and explore new offerings. The customer data has been securely migrated to the new platform for a smooth transition.

 

Will the same products / services still be available under the new brand and are there any planned expansions in the product range?


Yes, all existing products that were available under Ranger Mods, especially those for the 2022+ Next Gen Ford Ranger, Everest, and Raptor, will still be available under the TUS Offroad brand. Additionally, TUS Offroad is planning to expand its product range to include a broader array of parts and accessories for other popular 4x4 models. This expansion aims to provide customers with more options and cater to a wider variety of vehicle needs, making TUS Offroad a one-stop shop for all 4x4 enthusiasts.

 

Will the website address (rangermods.com.au) still work or will it redirect to the new TUS Offroad website?

 

Yes, the old website address (www.rangermods.com.au) will automatically redirect to the new TUS Offroad website at www.tusoffroad.com.au. This ensures that customers can seamlessly continue their shopping experience without needing to update bookmarks or remember a new URL.

 

What improvements or benefits can customers expect from this acquisition, and how does it benefit existing customers?


Customers can expect a seamless shopping experience through the new combined TUS Offroad website, featuring a wider selection of products across multiple 4x4 brands and improved customer support. With TUS Offroad’s new larger premises - there will be increased storage capacity and efficiency in order fulfillment. The acquisition brings together the expertise and customer-centric approach of both brands, ensuring a superior shopping experience.

 

When will the rebranding take effect?


The rebranding is already complete and you can expect to see positive changes in the brand over the coming weeks and months, including website enhancements and exciting new product launches.

 

Are there any changes to shipping, customer service, or other operational aspects?

 

The acquisition aims to enhance operational efficiency. Customers will continue to receive the same reliable shipping and customer service they hsve experienced with Ranger Mods, but with the added benefit of a larger product range through the new TUS Offroad website.

 

Will warranties and support for products purchased from Ranger Mods still be valid under TUS Offroad?

 

Yes, warranties for orders made on or before September 30, 2024, will continue to be managed by Hustle Performance Pty Ltd. Customers with support inquiries for these orders can reach out via email at [email protected]. For new orders placed after the acquisition date, TUS Offroad will handle all warranty and support services via phone at 03 9000 0933 or SMS at 0488 885 508.

 

Have you moved to a new location?

 

Yes, we have moved into a brand-new premises in Epping, VIC that spans over 4000 sqm, spread across two warehouses. This expansion allows us to improve our storage capacity, streamline operations and better serve our customers with faster order processing and a larger range of available products. Our new location is: 199 O’Herns Road, Epping 3076 VIC Australia.

 

How can I contact TUS Offroad with questions about the acquisition or rebranding?


You can reach out to us through our existing phone lines, call us at 03 9000 0933 or send an SMS to 0488 885 508. Our support team is ready to assist with any inquiries.

 

How will this affect the company's social media presence and communication channels?

 

All of Ranger Mods’ social media accounts have been transitioned to TUS Offroad. Customers can now follow TUS Offroad for updates, product launches, and support on the following platforms: